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Vccker, while providing stable and high-quality products, adhering to the service concept of "product qualification is not standard, customer satisfaction is the purpose", is committed to providing users with high quality pre-sale, sale and after-sales service.

Consulting service
When users have any doubts about vccker's products, they can get a consultation service in the following ways
Call the service hotline 0756-6896986 or 13727027356, and there will be a professional for the user to provide the answer.
Login website, you can get product information, FAQ and other help, and can submit message message online. We will contact you for the first time.
Vccker has a special person for the use of user products to carry out an irregular telephone follow-up visit, timely discovery and solution of the problem.

Field service
When the product is installed and debugged, the vccker service personnel will arrive at the site for installation guidance and debugging services according to the requirements of the user.
From the date of delivery, the warranty period of the product is one year. During this period, we will provide on-site maintenance services for the users, if the product is malfunctioning due to its own problems.
After the completion of the field service, the service personnel will carry out the technical training of the installation, debugging, use and maintenance of the product according to the needs of the user.

Regular return visit
After the completion of the field service, there will be a telephone call to the users to supervise the quality of the service.
A regular return visit and patrol inspection system is set up, that is, the company regularly organizes people to visit customers and equipment for inspection, and listen to users' problems and suggestions, and constantly improve product functions and solutions.

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