Service Concept

VCCKER adheres to the service philosophy of "product qualification is not the standard, user satisfaction is the goal" while providing stable and high-quality products. It is committed to providing users with high-quality pre-sales, in sales, and after-sales services.

5 ^min

Responding to customer needs

30 ^min

Reply to customer's inquiries

12 ^hours

Addressing customer feedback

24 ^hours

Provide solutions

48 ^hours

Technical dispatch

Responding to customer needs

5 min

Reply to customer's inquiries

30 min

Addressing customer feedback

12 hours

Provide solutions

24 hours

Technical dispatch

48 hours

Advisory Service

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When users have any questions about VCcker's products, they can obtain consulting services through the following methods
Call the service hotline+867562687208 or+8613727027356, and professional personnel will provide answers for users;
Log in to the www.vccker.com website to obtain product information, FAQs, and other assistance. You can also submit message information online, and we will contact you as soon as possible;
VCcker has dedicated personnel to conduct periodic phone tracking and follow-up on the usage of user products, promptly identifying and resolving issues.

Field Service

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During the product installation and debugging phase, VCcker service personnel will arrive at the site according to user requirements for installation guidance and debugging services;
From the date of shipment, the product warranty period is one year. During this period, if the product malfunctions due to its own problems, we will provide on-site maintenance services for users.
After the on-site service is completed, service personnel will provide technical training on product installation, debugging, use, and maintenance according to user needs;

Regular Follow-up

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After the on-site service is completed, a dedicated person will conduct telephone follow-up to users to supervise the quality of service;
Establish a regular follow-up and inspection system, which means that the company will regularly organize personnel to visit customers and inspect equipment, listen to user feedback and suggestions, and continuously improve product functions and solutions.