After Sales Policy

1、 The warranty terms for the instruments sold by VCCKER company may vary depending on the instrument. Please refer to the detailed instructions in the product manual for specific details.

2、 After the instrument that meets the warranty terms is sent for repair, the VCCKER after-sales department will compensate you for the loss of the warranty period that you should enjoy due to the repair time caused by the VCCKER after-sales department. The VCCKER after-sales department will provide equal compensation in a deferred manner after the completion of this repair.

3、 For the repair of instruments within the warranty period, please send the faulty instrument and detailed fault description to the Walker after-sales department as soon as possible after the instrument malfunctions, so that we can confirm the warranty period and provide warranty services in a timely manner. At the same time, you are required to pay for the one-way shipping cost of the instrument to the Walker after-sales department and bear the potential risks during the transportation of the instrument. VCCKER will bear the return transportation and costs after the repair is completed and sent back to you.

4、 VCCKER's after-sales department reminds you that the following situations are not within the warranty scope promised by VCCKER company. For instruments with this type of malfunction, VCCKER's after-sales department will provide a quotation and charge a fee:

（1). Damage caused by improper carrying, transportation, or storage (such as broken display screens, circuit boards, deformed casings, instrument water ingress, etc.);

（2）. Damage caused by negligence, misoperation, accidental or abnormal use or handling (such as poor grounding or connecting voltage signals to the output terminal of the instrument), as well as normal wear and tear of mechanical components;

（3）. Circuit board damage and instrument surface discoloration, deformation, and damage caused by contact with corrosive liquids, instrument water ingress, and high temperatures;

（4）. Unauthorized disassembly, modification, and component replacement of instruments;

（5）. Fuses and user manuals.

5、 For any VCCKER instruments purchased by you in other countries or from non Walker authorized dealers, the VCCKER after-sales department will not provide warranty services and will decide whether to provide repair services based on the actual situation. The VCCKER after-sales department will provide a 90 day repair warranty period for the repaired instruments, but only for the faults solved in this repair, and the applicable terms are the same as the limited warranty terms promised in the corresponding instrument user manual. The starting date is from the date of shipment by the VCCKER after-sales department.

Freight Transportation

1、 If the VCCKER instrument you purchased malfunctions, please refer to the VCCKER after-sales list and the product list it serves, and directly send the faulty instrument to the appropriate repair point by prepaid freight and door-to-door delivery. At the same time, you are responsible for the potential risks that may exist during the transportation of the instrument.

2、 When sending VCCKER instruments for repair, please make sure to write clearly and provide detailed contact information (preferably with your phone), and then send the instrument, its accessories, and a list along with a detailed fault description to the VCCKER after-sales department, so that the VCCKER after-sales department can count the physical items you sent for repair and contact you in a timely manner.

3、 If you choose to pick up the instrument at your doorstep, VCCKER's after-sales department will actively cooperate with your requirements for packaging. However, after the instrument leaves VCCKER's after-sales department, all costs and transportation risks need to be borne by you.

4、 When you receive the instrument returned by VCCKER's after-sales department, please make sure to check the outer packaging for any damage, and open the box to inspect the goods for accuracy before signing and confirming. According to the terms of the shipping company, signing and confirming on the waybill indicates that you acknowledge that the received goods are in good condition. This means that if the goods are damaged during transportation, you no longer have the right to claim compensation from the shipping company. Please be careful.

Maintenance Services

1、 Repair time: Small and medium-sized instruments generally take 1 week, while large instruments and desktop instruments generally take 2 weeks. In case of special circumstances, VCCKER's after-sales department will inform you separately.

2、 For the repair of the Walker instrument that you need to charge for, the above repair time does not include the time for VCCKER's after-sales department to wait for your confirmation of the quotation and the time for you to arrange payment.

3、 VCCKER after-sales department kindly requests that you provide a detailed fault description while sending the instrument for repair, so that VCCKER after-sales department can quickly identify the fault point and provide a quick solution, thereby shortening the repair time and avoiding unnecessary extension of repair time caused by unknown fault conditions and spending a lot of time searching for faults.

4、 The maintenance quotation from VCCKER's after-sales department is valid for 21 days. If you do not confirm the quotation by the deadline, VCCKER's after-sales department will consider you to have abandoned the repair, and the instrument will be withdrawn from the repair process and sent back to you as freight collect.

5、 After the VCCKER after-sales department provides a quotation for the instrument you sent for repair, if you ultimately decide to abandon the repair, the VCCKER after-sales department will charge a certain amount of inspection fees and logistics fees for returning the instrument based on the cost already paid.

Purchase Spare Parts

1、 If you need to purchase spare parts, please call or email the VCCKER after-sales department directly to inquire, and indicate the corresponding product component number (if the component number is unclear, please indicate the model of the VCCKER instrument it is equipped with). The VCCKER after-sales department will reply to you within 1-2 days.

2、 The spare parts sold by VCCKER's after-sales department are guaranteed to be new products of quality that meet the corresponding specifications, but no warranty is provided and they are not returned or exchanged. We apologize for your understanding and cooperation.

Payment And Settlement

1、 According to the VCCKER after-sales service workflow, the VCCKER after-sales department implements a settlement method of invoicing and shipping after full payment is received. We hope you understand and cooperate.

2、 VCCKER's after-sales department can provide two types of value-added tax invoices: ordinary value-added tax invoices (without deduction copy) and special value-added tax invoices (with deduction copy). Please confirm with your company's finance department and request them as needed. When the amount is small, VCCKER's after-sales department suggests issuing a value-added tax ordinary invoice.

3、 Due to the tax department's limit on the quantity of value-added tax special invoices issued by VCCKER's after-sales department every month, we apologize for any delay in providing the value-added tax special invoices you requested. At this point, VCCKER's after-sales department has sufficient value-added tax invoices for you to choose from to avoid waiting.

4、 According to the requirements of the tax department, the header of the value-added tax invoice we issue must be consistent with the name of the remitting unit.

Warranty Service